Free your team from 70% of routine

  • Sales
  • marketing
  • back-office
  • support

Close the gaps in your business processes — respond to customers faster, never lose a lead, take routine work off your team's plate.

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Three Lia modules

Pick the module for your task

AI agents for any process
for sales

more deals, less busywork
Estimate the impact
01 — 04

Grow revenue, not the team

Automate lead qualification, call prep, and routine tasks. Your reps just sell.

02 — 04

Personalization in every touch

Produce relevant content, analyze your audience, and tune campaigns with an AI that actually understands your customers.

03 — 04

Free your back-office from 70% of routine

Document checks, e-filing statuses, government rejections, deadlines — on AI. ERP untouched, integrator not involved.

04 — 04

From cost center to profit source

Hand complex cases to agents. Pull strategic insights from 100% of requests.

Estimate the impact
0 %

Of routine queries are closed by AI agents — accounting, legal, back-office, sales

0 weeks

From kickoff call to a working AI teammate in a pilot process

0 /7

AI teammates online — no breaks, vacation, or burnout

0 %

Of actions in the audit log — full transparency for compliance and finance

Already running with our customers

Real automation outcomes — payroll savings, higher FCR, faster response times

Samokat Foodtech

AI closes 80% of customer requests without an agent

660,000+ orders a day and 370,000 monthly unique users. Support couldn't keep up with peaks — they brought in Lia and shifted the routine to the agent.

Katerina Kozina
Katerina Kozina Head of Quality Control
  • 80% Of requests automated
  • ×2.5 Saved per request
  • 78% Coverage in a year
BetBoom iGaming

59% of requests resolved without an agent

400+ clubs across Russia and 132,000 monthly unique users. Lia closes typical bonus, payout, and KYC questions — operators only handle complex cases.

Ruslan Mamrukov
Ruslan Mamrukov Head of User Support
  • 80% Of requests automated
  • 59% Fully closed by the bot
  • 24/7 Support mode
Dodo Pizza Foodtech

25% savings on support payroll

1,073 pizzerias across 22 countries and 120,000 monthly unique requests. Smart routing with priority by topic and country — instant answers, no waiting.

Aleksandr Shalamov
Aleksandr Shalamov Support Chat Lead
  • −30% Issue resolution time
  • 10 RUB Saved per request
  • 25% Payroll cut
Localrent Car rental

Customer response speed up

An aggregator of rental companies across 17 countries, 30,000+ customers a year. Lia answers typical questions and gathers first-line data — customers often don't realize they're talking to a bot.

Daria Churakova
Daria Churakova Deputy Head of Support
  • ×5 Response speed
  • 80% Saved per request
  • 68% Payroll cut
Whoosh Kick-sharing

Each request costs 3× less to process

Kick-sharing across 59 Russian cities, 23.9M accounts, and 290,000 monthly unique support users. Response speed is a critical KPI — Lia makes it faster.

Vlad Pak
Vlad Pak Head of User Support
  • 63% Of requests automated
  • ×3 Saved per request
  • 24/7 Support mode

How AI teammates are wired together

Not a single chatbot — a team with roles, memory, integrations, and an action log

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Work as a team

A coordinator delegates to specialists — one agent checks amounts, another verifies counterparties, a third matches the contract.

Trigger processes and assign tasks

Hand tasks to humans and AI agents alike, send reminders — on a schedule or triggered by events in your systems.

Inside your environment

Deploy on-prem or in managed cloud. Full audit log, data residency options, and human-in-the-loop on critical actions — out of the box.

Inside your stack

Plugs into CRM and SIP telephony. A human in the loop confirms anything mission-critical.

How an AI teammate goes live

01 — 05

Pick the first process

We look at your routine, agree on goals, scope, and pilot metrics. Pick the highest-ROI scenario to start with.

02 — 05

Connect to your systems

Access to CRM, ERP, and comms channels. We collect runbooks, policies, and templates — the AI teammate uses them as its knowledge base.

03 — 05

Build the AI teammate

No code. The flow is composed in a visual builder. Edits and additions take hours, not weeks.

04 — 05

Launch with a pilot group

Surface mistakes and adjust the logic. Add human-in-the-loop confirmations on critical actions.

05 — 05

AI teammate in production

Track metrics: % automated, speed, accuracy. Decide which process to onboard next.

In 8 weeks an AI teammate closes the routine work

Trusted by market leaders

"

In our first month with the Lia team we hit 51.2% coverage. A year later it grew to 78.61%, with intent-recognition error below 5%.

"

We set up smart routing by topic and country. We answer instantly — even questions like why we cook without gloves and don't include napkins :)

"

Lia is a full-fledged member of the Localrent support team. Customers notice it, and the team feels meaningful relief on FAQs. Lia keeps us in touch with customers through the night so our specialists can recover.

"

Burnout from chat volume is down, and the team is more engaged in actually solving cases.

"

Lia helps us stay close to our customers and always reach them in time. Response speed is critical in kick-sharing, and Lia clearly makes us faster.

80

Of requests automated

%
10

Saved per request

RUB
80

Saved per request

%
80

Of requests automated

%
63

Of requests automated

%
x2.5

Saved per request

47

Faster issue resolution

%
x5

Faster issue resolution

59

Of requests closed by the bot

%
x3

Saved per request

Don't see your scenario?

Tell us your task — we'll assemble the right AI teammates

We'll walk through your team's routine work and propose which AI teammates to bundle for your process.

How much does it cost and how fast does it pay back?
Depends on channel and volume. Lia Base (conversation automation) — from ₽3.5 per dialogue. Lia Agents (AI teammates) — from ₽4 per text operation, up to ₽28 for complex voice. Lia Sense (speech analytics) — from ₽2.5 per dialogue. Payback for our clients starts from 2 months on the pilot: Samokat hit over 500% ROI in a quarter, Dodo Pizza saves more than ₽1M/month. For a number on your volume, use the calculator above or take a demo.
What's in the 8-week pilot and what's the guarantee?
We agree on the process and metrics up front, build the first AI teammate, integrate with your systems (CRM, ERP, telephony), launch on a slice of traffic and report the result. You commit one person for 4 hours per week — approvals, testing, prompt feedback. Integration is on us, not your engineering team. Target metrics are written down before kickoff and reviewed on actuals.
Which metrics do we track and how is savings measured?
Share of automated requests (FCR), first response and resolution time, FTE and per-ticket cost saved, CSAT/NPS, sales conversion — the exact set is adapted to your process before the pilot. Every agent call lands in the audit log with cost attribution by project and model: you see saved rubles, not vibes.
Which processes are running today — with numbers?
Samokat — 80% of requests without an agent, 2.5× cost per ticket. Dodo Pizza — 25% support FTE cut, 30% faster reply. BetBoom — 59% of dialogues fully without an agent. Localrent — 5× faster response, 68% FTE cut. Whoosh — 63% automated, 3× cheaper handling. Full stories on the Cases page.
Can AI teammates plug into existing processes without a rewrite?
Yes. The platform plugs into your systems and runbooks like a new “teammate,” not a replacement infrastructure. Pre-built connectors for major CRMs, helpdesks, and SIP telephony — connect in days. Human-in-the-loop is mandatory on critical actions (customer email, data mutations, refunds). Optionally add speech analytics for QA or conversation automation for scenario flows in messengers.

Ready to scale up
your team?

See how AI transforms your processes and elevates your operation. Book a personalized demo for your industry.