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Automate your customer support and reduce costs by up to 76%

Deal with the main customer support issues

Achieve a 40% increase in CSAT

Achieve high NPS, CSAT, CSI, FRT and ART scores by quickly processing customers' requests. The bot is embedded in any communication channel and doesn't make mistakes, if you set it up and train it right. The average response speed is 200 milliseconds. Lia won't have to waste time thinking and typing

Save up to 76% on customer support service

Handle up to 80% of inquiries without human involvement: our chat-bot responds to inquiries and solves problems faster than managers, doesn't need a sick leave or a vacation, and most importantly, it needs no salary. The bot alone can attend to dozens or hundreds of customers at a time

Increase customer loyalty up to 89%

Increase productivity, response time, and get rid of irrelevant answers. Lia never has a "bad day", she's never late or tired. The bot recognizes natural written speech at a nearly 100% level, senses the customer's mood, and helps businesses develop top-notch customer support

Increase sales up to 36%

Reduce the cost of handling inquiries while increasing revenue: Lia will make a personalized offer, help you fill out an application or tell you your order status. The customer doesn't have to wait until the weekend is over or the workday starts

Ensure 100% service performance even at critical points

Overcome peak loads and avoid queues without compromising quality. The technology is designed for hundreds of millions of requests per month, so it successfully copes with a 10-fold increase in traffic without bringing in additional staff. At peak load, there are more similar questions, so our bot starts performing even better

Increase your team's motivation up to 43%

Create your dream team through win-win collaboration between people and technology. Lia will ensure that your tech support team is free of basic requests, so that they can solve more complex and interesting cases while growing and developing their skills. As a result, staff turnover will decrease, employees may feel valued by the company, and their motivation will go up.

Citymobil

Our goal:

To ensure smooth service operation and to increase user loyalty by automating the apps' customer support

Lia's actions

Lia had the task to close no less than 15% of all cases by herself. We installed her on the frontline to deal with FAQs that need to be addressed as quickly as possible: order cancellation, driver suspension, determining the user's bonus program status by their loyalty level, determining the status of the blocked passenger, etc. As a result, Lia reached a 69% automation level and exceeded all our expectations closing 4,5 times more requests than we planned

To sum up:

Clients' requests are closed 10 times faster with Lia. She has more than quadrupled our KPIs. 69% of the messages to company's support system are now covered by Lia

Samokat

Our goal:

To reduce the response time taken to deal with the frequent requests that make up 19% of all the enquiries

Lia's actions

Lia is now at the frontline and she takes the most frequent questions – about minimum order value, opening hours, vacancies and the app operation. Also, we actualized the operators' support service: now the customer support workers get the requests with all the needed information, so that they can deal with them without unnecessary clarifications

To sum up:

Within a pilot month, Lia achieved 51.2% coverage, and now covers 61% of requests, 11% of which without human involvement

Whoosh

Our goal:

To optimize staffing costs and to reduce the cost of request processing without sacrificing the quality

Lia's actions

Lia's task was to cover a large amount of FAQs. The Whoosh brand no longer needs to hire 90 more people. Lia handles 41% of all requests herself. The cost per request is reduced by at least 3 times The Whoosh company was planning to double the support staff due to the amount of the requests. Now Lia is able to follow such scripts as new / extended parking zones, user subscription info, parking rules and lease termination

To sum up:

The Whoosh brand no longer needs to hire 90 more people. Lia handles 41% of all requests herself. The cost per request is reduced by at least 3 times

Get a presentation with cases

Automate customer service without programming skills

01

Intuitive interface

02

Easy assistant training

03

Prompt results and payback

04

Convenient analytics with reporting for management

05

Seamless integration into the company's IT infrastructure

06

High level of customer service

07

High level of natural language comprehension

08

A proven product

09

Continuous learning and performance improvement

Ask your partners to upload the dataset from your chat solution

STEP 1