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Top cases

A short take: industry, customer, headline numbers. Full breakdown of each — below.

Samokat Foodtech

AI closes 80% of customer requests without an agent

660,000+ orders a day and 370,000 monthly unique users. Support couldn't keep up with peaks — they brought in Lia and shifted the routine to the agent.

Katerina Kozina
Katerina Kozina Head of Quality Control
  • 80% Of requests automated
  • ×2.5 Saved per request
  • 78% Coverage in a year
BetBoom iGaming

59% of requests resolved without an agent

400+ clubs across Russia and 132,000 monthly unique users. Lia closes typical bonus, payout, and KYC questions — operators only handle complex cases.

Ruslan Mamrukov
Ruslan Mamrukov Head of User Support
  • 80% Of requests automated
  • 59% Fully closed by the bot
  • 24/7 Support mode
Dodo Pizza Foodtech

25% savings on support payroll

1,073 pizzerias across 22 countries and 120,000 monthly unique requests. Smart routing with priority by topic and country — instant answers, no waiting.

Aleksandr Shalamov
Aleksandr Shalamov Support Chat Lead
  • −30% Issue resolution time
  • $0.13 Saved per request
  • 25% Payroll cut
Localrent Car rental

Customer response speed up 5×

An aggregator of rental companies across 17 countries, 30,000+ customers a year. Lia answers typical questions and gathers first-line data — customers often don't realize they're talking to a bot.

Daria Churakova
Daria Churakova Deputy Head of Support
  • ×5 Response speed
  • 80% Saved per request
  • 68% Payroll cut
Whoosh Kick-sharing

Each request costs 3× less to process

Kick-sharing across 59 Russian cities, 23.9M accounts, and 290,000 monthly unique support users. Response speed is a critical KPI — Lia makes it faster.

Vlad Pak
Vlad Pak Head of User Support
  • 63% Of requests automated
  • ×3 Saved per request
  • 24/7 Support mode
01
Foodtech

Dodo Pizza

Partnership ended in June 2026

We set up smart routing by topic and country. We answer instantly — even questions like why we cook without gloves and don't include napkins

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30%

Faster issue resolution

$0.13

Saved per request

25%

Support payroll savings

02
Foodtech

Samokat

Highlights of working with the Lia team: smooth and fast collaboration, a usable self-serve interface, ongoing bot training, and proactive scenario suggestions from their team.

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80%

Of requests automated

×2.5

Saved per request

03
iGaming

BetBoom

Burnout from chat volume is down, and the team is more engaged in actually solving cases.

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80%

Of requests automated

59%

Closed by the bot

04
Car rental

Localrent

Lia is a full-fledged member of the Localrent support team. Customers notice it, and the team feels meaningful relief on FAQs. Lia keeps us in touch with customers through the night so our specialists can recover.

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×5

Faster issue resolution

80%

Saved per request

68%

Support payroll savings

05
Kick-sharing

Whoosh

Lia helps us stay close to our customers and always reach them in time. Response speed is critical in kick-sharing, and Lia clearly makes us faster.

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63%

Of requests automated

×3

Saved per request